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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2002 CHEVROLET Cavalier. My salesperson was Tony and he was great. The car was in good condition when I got it. The check transmission light is on. It took about 4 hours to get approved. Overall, my experience was neutral because of these problems so quickly with the car.

     

    11/11/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Blazer. My salesperson was Arthur Seymour. His customer service was real good. The car was in good running condition and clean when I purchased it. Currently there are no problems with the car. I was approved the same day. Overall my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 1999 Ford Escort. I recently brought the vehicle in becasue it was overheating, it took two to three weeks for the vehicle to be serviced. The vehicle`s service was under warranty, and I did receive a receipt for the service. The staff was great, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    11/11/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2003 CHEVROLET Venture. My salersperson was Ryan. His customer service was fine. The car was in good running condition and clean when I purchased it. Currently there are no problems with the car. I was approved the same day. Overall my experience was neutral because I kept asking for the price of the vehicle and no one gave it to me until the very end.

     

    11/11/2008

     
    Positive Comment

    I own a 2000 OLDSMOBILE Silhouette. My salesperson was Terry and he was awesome. The car was in good condition when I got it. It says aintifreeze levels low on the dash and I am not sure what it is. It took all day to get approved. Overall, my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Am. Overall, my experience was positsive. I brought the car in because it needed a new motor. It was quickly serviced in less than a week, and I did not pay anything because it was under warranty. I`m sure we were given a receipt, and the customer service was great. I was surprised, but they took really good care of us. There are no current problems with the car.

     

    11/11/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Venture. My overall experience was positive. I took my car in for new spark plugs. It took a couple of days to fix. It was under warranty. I did recieve paperwork and receipt. The staff`s service was excellent--Debby is my favorite-she is wonderful. I think I am going to have to have a new power steering pump installed--it is still making a grinding noise.

     

    11/11/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. Overall my experience was positive. I brought my vehicle in for a water pump, and they had it for about 24 hours. The cost was covered under warranty, and I received paperwork with the service. The staff there was very nice, and currently the coolant light is on.

     

    11/11/2008

     
    Positive Comment

    I own a 1999 Pontiac Trans Am. I recently brought my car in because the window wasn`t working well. The service was completed quickly. It was under warranty, and I did receive a receipt. The staff was good, and so is the car today. Overall my experience has been positive.

     

    11/11/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2000 CHEVROLET Cavalier. My experience was neutral because the work took too long. I took my car to the service center for new rotors. I dropped the car off at the shop, and it took the entire day to get the work done. I paid a fair price for some of the work, and I was given some paperwork for it. The service staff was nice to me. The brakes are making a thumping noise, the gas gauge isn`t working, and neither is the temperature gauge.

     

    11/11/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. My salesperson was Gil, and he was excellent. I was approved for the car the same day. The car was nice and clean when I bought it, but I have the front end aligned. I have taken it to the service center twice and its still not right. Overall my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2005 Ford Taurus. Overall my experience was positive. We brought the car in because it was shaking, and the work did not even take a full day. The cost was covered under warranty, and I am not sure if she picked up paperwork with that. The staff there were all nice and polite, and there are no current problems with the vehicle. We were pleased with the work that was done. RI101

     

    11/11/2008

     
    Positive Comment

    I own a 2000 Pontiac Grand Am. Overall my experience was positive. I was approved for the car the same day. The car was in good condition when I got it. I am not really having any problems but there is a clicking sound in the dash. It doesnt do it all the time though. My salesperson was Katie, and she was great.

     

    11/11/2008

     
    Positive Comment

    I own a 1999 CHEVROLET Lumina. I brought my car in because there was a noise in my driver tire and I couldn`t figure it out. It was the starter rubbing against the fly wheel. It took them three hours to figure out the problem and to fix it was no problem. It was under warranty. I got paperwork. The staff were excellent. Now when I make a left turn, something is rubbing. Overall, my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2000 Jeep Grand Cher. Overall my experience was very positive. I brought my vehicle in to get the oil pressure fixed and it took 3 days to get it back. It was under warranty but there was no receipt involved. The staff did a very good job. Kevin is the person I trust and highly regard. I have to bring the vehicle in for a new engine soon.

     

    11/11/2008

     
           

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