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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2000 Buick Century. My sales person was John. I was there from 9 until about 1 and the car was in good condition when I got it. I picked it up late at night, and the tire was low. I can`t get the low tire light to go off even though I put air in it. The staff there was great and the experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Malibu. Overall my experience was positive. I had an oil change, and it took about 15 minutes to complete. My vehicle was under warranty, and I received paperwork. I currently do not have any problems with my vehicle, and the staff did a good job during my trip to the service department.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Buick Century. My experience was positive. Travis was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Ford Crown Vict. My experience was positive. Travis was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. The car is making a loud noise at about 65mph, and the brakes are squeaking.

     

    11/13/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2001 Plymouth Neon. I took the car back to the service center because the car was still making the same noise. I had to have the car towed in so I didnt get the car back that day. I didnt have to pay for any of the work that was done to the car, but I got a receipt back. The car is still making that same noise. The staff treated me good, and Mark is great. Overall my experience was neutral because I dont think I should have to pay for the tow charge.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Pontiac Sunfire. My experience was positive. Travis was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/13/2008

     
    Positive Comment

    I own a 1998 Mercury Sable. I took in my car for power steering motor. The work took a few hours from 11 until after 5. I`m pleased with Bob. I do mean to call and thank him. The engine light is on. I paid for the work and the price was reasonable. I did get paperwork. I only talk with Bob at the dealership and the finiancial ladies are always smiling. My experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 Chrysler VOYAGER. My sales person was Joe. I was there for about an hour and a half and the van was in good condition when I got it. The engine light came and there is smoke coming from the vent. I already talked to them about it. The staff there was pretty good and the experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. My salesperson was Kevin and he was very nice. The car was in good condition when I got it. There are no problems with the car now. It took 2 different days to get approved because I didn`t have my paperwork. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 OLDSMOBILE Alero. I recently brought the vehicle in for an oil change, it took about twenty minutes for the vehicle to be serviced. The vehilce`s service was under warranty, and I did receive a receipt for the service. The staff was very nice, and the check engine light is on now. Overall I would rate this experience positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Pontiac Montana. My sales person was John. I was there for a few hours and the van was in good condition when I got it. The only problem is that I can`t unlock the door with the unlock button. I have not talked to them about it. The staff there was very good and pleasent. The experience was extremely positive, and I am already refering someone else to John.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 Mercury Grand Marq. My experience was positive. Travis was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/13/2008

     
    Positive Comment

    I own a 2008 Buick LESABRE CU. Overall my experience has been positive. I brought my car in because it acted like it didn`t want to start. I thought that the service was quick. I didn`t have to pay anything because the vehicle wa under warranty . I did recieve paperwork for the service I had on it. I thought the staff was good as far as customer service. The vehicle is still acting funny so I am going tobring it back in.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. I took in my car for a fan belt. The work didn`t take very long. I paid for the work and the reasonable. I did get paperwork. The car is doing pretty good. The staff was great. My expereince was positive plus.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Ford Focus. I took in my car for an oil change. The work took about an hour because it needed a new water bucket. I paid for the work and the price was okay. I did get paperwork. The car is doing alright. The staff was nice. I get allong with everyone. Bob is a wonderful man and the mechanics are good too. My experience was positive.

     

    11/13/2008

     
           

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